FLSA: Non-Exempt/Overtime Eligible
Benefits: Eligible
Hours Per Week: 30/Part-time
Position Summary:
Met Council is America’s largest Jewish charity dedicated to serving the needy. Met Council’s ten different departments are staffed by experts who helped over 305,000 clients in 2021 and continuously advocate on behalf of all needy New Yorkers. Our holistic programs range from 100% affordable housing at 20 locations to our award-winning family violence program to comprehensive Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of 101 food pantries, 20 affordable housing sites, and 15 JCCs provide services directly in neighborhoods across New York.
The role of the Holocaust Survivor Case Manager is to work effectively with Holocaust Survivors who require case management to successfully age in place. This position will focus on providing holistic services through a trauma-informed patient-centered practice model. The Holocaust Survivor Case Manager will provide services at 77 Water Street (Met Council’s Main Office), at client homes and at community host sites within Brooklyn and Manhattan. The Holocaust Survivor Case Manager must always present as warm, tolerant and eager in order to support this vulnerable population.
Principal Responsibilities:
- Perform case management services to include assisting clients with financial assistance, applying for benefits, referrals and other services all using a trauma-informed patient-centered practice model.
- Provide support in the home, main office, and at satellite locations.
- Assist with the organization of socialization events.
- Work effectively with partner agencies as well as other organizations that provide assistance to Holocaust Survivors.
- Complete applications for assistance, maintain appropriate paperwork, and database input (i.e. AWARDS).
- Enter client notes in a timely fashion, according to program and agency guidelines.
- Participate in weekly supervision and monthly departmental meetings.
- Collaborate and work effectively as a team with program staff.
- Provide program presentations to agencies.
- Manage a large case load.
- Performs other duties as assigned.
Success Criteria and Measurements:
- Manage a large case load.
- Work effectively to mitigate client crisis.
- Maintain cultural sensitivity and ask questions when unsure.
- Use ethics to support client and system needs.
Competencies:
- Knowledge and expertise with databases.
- Knowledge and expertise with Case Management (particularly with survivors).
- Ethics and integrity in approach to interventions.
- Adaptability and flexibility.
- Ability to work in a busy environment.
- Planning and organizing.
- Client focused.
Skill and Education:
- BA, BS or BSW.
- Bi-lingual Russian (required).
- Experience with Holocaust Survivor population (required).
- PC literate with working knowledge of Word and other software programs.
Physical Demands:
- Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot.
- Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs).
- Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling.
Special Requirements:
- Travel throughout 5 boroughs via public transportation
