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ERAP Application Assistance Case Worker

Location: New York, NY

FLSA: Non-Exempt/Overtime Eligible

Benefits: Eligible

Hours Per Week: 40/Full-time (Temporary)

Number of Open Positions: (2)

Position Summary:

Met Council is Americaís largest Jewish charity dedicated to serving the needy. Met Councilís ten different departments are staffed by experts who helped over 305,000 clients in 2021 and continuously advocate on behalf of all needy New Yorkers. Our holistic programs range from 100% affordable housing at 20 locations to our award-winning family violence program to comprehensive Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of 101 food pantries, 20 affordable housing sites, and 15 JCCs provide services directly in neighborhoods across New York.

The ERAP Application Assistance Case Worker will provide direct and indirect Emergency Rental Assistance Program (ERAP) application assistance by applying on behalf of a tenant or landlord in Brooklyn who visits an office in-person or calls over the phone, as well as following up with tenants and landlords that have incomplete applications, as well as providing advice and guidance regarding eligibility rules, documentation requirements, and the application submission process steps, both in person as well as over the phone. Assistance includes making reasonable efforts to obtain the cooperation of landlords to accept payments from the ERAP program. Remote and on site position, as needed and required to meet grant requirements.  Brooklyn focused work only.

Please note: This is a temporary position anticipated to extend through September 2022. This position is currently hybrid. 

Principal Responsibilities:

  • Determine client eligibility to apply for ERAP assistance by completing comprehensive screening of client and household to ensure they meet program guidelines.
  • Assist clients in completing ERAP applications, as well and gathering required documentation for submission of application.
  • Provide client application follow up support and assistance as needed, following submission to monitor decision regarding assistance for rental arrears.
  • Assist client with appeals actions, if necessary, if a client application is applied and client is eligible to pursue an appeal.
  • Coordinate with tenant landlord, in addition to tenant, to ensure mutual participation as required by the application guidelines.
  • Provide information and referrals to resources in the community, case worker services, including assisting clients with applying for benefits, housing, and other services.
  • Effectively manage a case load of assigned clients throughout application and submission process.
  • Provide support to ERAP Call Center staff when needed and necessary.
  • Participate in and assist with outreach to communities to educate members on ERAP program, including eviction prevention assistance and case management services.
  • Participate in weekly individual supervision, monthly team, and other grant meetings as required.
  • Enter all client data into electronic database systems of employer as well as additional tracking and shared electronic systems as required by grant.
  • Maintain case records in an efficient and timely manner.
  • Efficiently tracks all relevant or requested data for agency and state grant requirements.
  • Recognizes and adheres to professional roles and boundaries,  able to assess clientís capacity to carry out mutually decided upon, realistic goals.
  • Provide general administrative support to include assisting in preparation of statistical and program reports, maintaining journal logs etc.
  • Ability to comply with Grant demands and criteria
  • Represents agency in meetings as needed
  • Other duties as assigned


  • Excellent computer literacy and word processing skills, including experience with Microsoft Word and Excel , Microsoft Teams
  • Superior interpersonal and communication skills for discussing crisis client situations over the phone
  • Experience and knowledge in crisis intervention techniques and suicide risk assessment
  • Requires on-going knowledge of local and national resources, including but not limited to Social Security, Medicare, Medicaid, other HRA benefits, additional state/county programs and resources, and the ability to link callers to appropriate organizations for needs
  • Strong interpersonal skills to both assess and build relationships with individuals as well as manage and control one's own reactions to complex and challenging conversations on the phone
  • Attention to detail
  • Basic math skills
  • Client, ethics and integrity focused approach to interventions
  • Ability to adapt to changes and flexibility in schedule
  • Ability work independently as well as in a team
  • Strong organizational skills and the capability to multi task
  • Excellent telephone skills

Skill and Education:

  • BSW degree or Human Services Associates degree with Social service experience or minimum 2  years direct case management experience in a social services program preferred
  • Required high school diploma and excellent customer service and communication skills
  • Clerical/administrative work experience preferred
  • Bi-lingual skills a plus

Mathematical Skills:

Basic Math

Reasoning Ability:

Ability to function effectively within a crisis environment and make appropriate and safe decisions

Work Environment:

  • Combination remote work and in office work required due to agency practices for COVID-19
  • Must be able to work in a busy environment with a sensitive population
  • Demonstrate cultural sensitivity especially to insular, immigrant and minority groups

Compensation: $22.00/hour

Benefits: Major medical; dental; and vision insurance; pre-tax commuter benefits; FSA; and 403(b).