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SNAP Specialist (Spanish Speaker)

Department: BENEFITS ACCESS
Location: New York, NY

FLSA: Non-Exempt/Overtime Eligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Location: Queens/Brooklyn Sites

Position Summary:   

Met Council is America’s largest Jewish charity dedicated to serving the needy. Met Council’s ten different departments are staffed by experts who helped over 305,000 clients in 2021 and continuously advocate on behalf of all needy New Yorkers. Our holistic programs range from 100% affordable housing at 20 locations to our award-winning family violence program to comprehensive Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of 101 food pantries, 20 affordable housing sites, and 15 JCCs provide services directly in neighborhoods across New York.

The SNAP Specialist (Spanish Speaker) will conduct outreach for the Supplemental Nutrition Assistance Program (SNAP, formerly the Food Stamp Program) targeting underserved communities, providing clientele with education, assessment and facilitated enrollment services to SNAP. 

Principal Responsibilities:

As part of the Benefits Access Department, the SNAP Specialist will work with a team to conduct an intensive outreach campaign targeting the working poor, seniors, and immigrant communities.

Under the supervision of the Senior Director of the Benefits Access Department, the SNAP Specialist will:

This will be accomplished by:

Competencies:

  • Benefits screening, especially for SNAP and VITA free tax preparation services.
  • Exceptional customer service skills.
  • Solid communication skills.
  • Strong prioritizing ability.
  • Sensitivity and cultural competency in working with low-income communities of New York City.
  • Comfort using online technologies and database systems daily.
  • Public speaking, including making presentations in various settings.
  • Ability to help clients navigate through barriers while adhering to the Human Resources Administration’s protocols and policies.
  • Attention to detail to ensure that client applications are submitted properly and with necessary documentation.
  • Serving the diverse needs of clients with professionalism and patience.
  • Promptness and adherence to regular work hours (9:00 am – 6:00 pm Monday – Thursday and Friday 9:00 am – 3:00 pm) is particularly important for this position, as the successful candidate would be providing direct services to the community.
  • Willingness to work non-traditional hours as needed.

Skill and Education:  

  • High School Diploma (required); Bachelor’s Degree (preferred)
  • Prior experience working with low-income communities (preferred)
  • Background in public health, public administration, or human services
  • Must be fluent in Spanish
  • Additional language capabilities strongly preferred, particularly Spanish
  • Knowledge of government benefits is a plus

Physical Demands:

  1. Required Constantly:  Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye, and foot.
  2. Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs).
  3. Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling.

Special Requirements:  

  • This position requires a willingness to travel throughout the five boroughs of New York City.
  • The primary locations for this position will be in Queens and Brooklyn.
  • The SNAP Specialist will be stationed within the community on a rotating schedule that will be organized by the Senior Director, Benefits Access.

Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.