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Case Management Supervisor

Department: SHOREFRONT JCC
Location: Brooklyn, NY

FLSA: Exempt/Overtime Ineligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Shorefront Jewish Community Council (SJCC) provides support to help meet the human and social services needs of the indigent elderly, vocationally disadvantaged poor, and immigrant populations of Brighton Beach and surrounding communities. Currently, SJCCs main services consist of case assistance/management, operating a large food pantry, and immigration services, and a large portion of its clients are Russian-speaking older adults, including a large number of Holocaust survivors. SJCC also assists in coordinating development, civic affairs and economic revitalization in the area. SJCC additionally fosters neighborhood stabilization in order to serve the needs of the community at large.

Position Summary:

As a Case Management Supervisor, you will lead a team of dedicated case workers to ensure the efficient and compassionate delivery of services to our clients. Your role will be pivotal in coordinating client needs, managing case worker activities, and collaborating with various stakeholders to provide holistic support to those we serve. We are looking for a compassionate and organized professional who is committed to making a difference in our community.

Please note: This is a temporary position currently funded through June 30th, 2024.

Principal Responsibilities:

Team Leadership & Development:

  • Supervise and guide a team of case workers, providing mentorship, support, and performance feedback.
  • Provide training and ongoing education opportunities for case workers to enhance their skills and knowledge.
  • Identify resources and professional development opportunities for team members.

Client Support Oversight:

  • Oversee the intake and assessment process for clients to determine their needs and eligibility for services.
  • Collaborate with case workers to develop and implement comprehensive client care plans, ensuring clients receive high quality tailored support.
  • Serve as a point of contact for complex client cases, addressing concerns and resolving issues promptly.
  • Advocate for clients' rights and needs within the organization and when interfacing with external agencies.

Quality Assurance & Data Management:

  • Conduct regular reviews of client files and case documentation to ensure compliance with organizational policies and funder regulatory requirements.
  • Identify areas for improvement and implement strategies to enhance service quality and record keeping.
  • Monitor staff performance, program outcomes, and contract compliance by preparing regular reports, analyzing program data, and records.

Collaboration and Communication:

  • Foster collaboration with other departments, partner organizations, and community resources to facilitate comprehensive client support.
  • Maintain regular communication with the Executive Director and SJCCs leadership to ensure coordinated organizational operations.
  • Represent SJCC in community and interagency activities, meetings, task forces, and work groups as needed.
  • Additional responsibilities as assigned.

Competencies:

  • Ability to work independently, exercise mature professional judgment, and use discretion.
  • Ability to manage multiple projects, and competing priorities while adhering to deadlines.
  • Tech-savvy, very comfortable with new technologies, varied computerized systems, and able to explain technology to those who are not tech-savvy.
  • People-person who can effectively connect with those from a variety of backgrounds, whether professionals from other organizations, funders, clients, volunteers, clergy, etc.
  • Experience working with diverse populations, including individuals with complex needs.
  • Ability to work collaboratively in a team and adapt to changing circumstances.
  • Ability to communicate clearly and concisely both orally and in writing.

Skill and Education:

  • Bachelor's degree in social work, psychology, counseling, or a related field; Master's degree preferred.
  • Proven experience in case management; supervisory or leadership experience a plus.
  • Excellent computer literacy.
  • Good motivation and interpersonal skills.
  • Russian-language fluency preferred.

Compensation: $58,500 - $60,000 per year.