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SNAP Specialist, Chinese Speaking

Location: New York, NY

FLSA: Non-Exempt/Overtime Eligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence program, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 120 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City.

Position Summary:

The SNAP Specialist will conduct outreach for the Supplemental Nutrition Assistance Program (SNAP); targeting underserved communities. The SNAP Specialist will be responsible for providing clientele with education, assessment, and facilitated enrollment assistance with the purpose of helping them gain access to the SNAP program.

Principal Responsibilities:

As part of the Benefits Access Department, the SNAP Specialist will work with a team to conduct outreach activities to get to our targeted communities (the working poor, seniors, and immigrant communities).

Under the supervision of the Director, Benefits Access, the SNAP Specialist will:

  • Work towards connecting low-income New Yorkers to the SNAP Program, focusing on our targeted communities (e.g., the working poor, seniors, and immigrants) - mainly in Brooklyn and Queens, but not limited to those areas.

This will be accomplished by:

  • Conducting SNAP outreach and education at community-based organizations, emergency food programs, and other partner agencies with the purpose of disseminating information about SNAP eligibility and benefits.
  • Educating and guiding households and individuals about the SNAP program’s eligibility criteria and application requirements and processes –in person at assigned sites or by phone (when required).
  • Attending community outreach events, fairs, and forums as needed. Occasionally, this will involve untraditional work hours.
  • Pre-screening households and individuals – in person (at assigned sites) or by phone to identify those who are potentially eligible.
  • Counseling and advising clients in person or by phone regarding the necessary documentation and application requirements.
  • Helping potentially eligible households and individuals gain access to the SNAP program by providing application guidance and assistance using web-based tools (e.g., Access HRA).
  • Providing post-application assistance and advocacy for disputed cases -as needed to existing clients.
  • Providing case management assistance to existing clients (e.g., periodic reports and change reports).
  • Providing recertification assistance to SNAP participants via web-based tools (e.g., Access HRA).
  • Enrolling SNAP clients in other programs, such as Fair Fares.
  • Connecting SNAP clients with the department’s team of Tax Preparers and Health Insurance Assistor to receive services.
  • Working in tandem with staff at partner agencies, other Benefits Access team members, and local SNAP Centers.
  • Responding to all referral inquiries related to SNAP via timely communication with the caller and/or referrer with the purpose of providing guidance to avoid loss of benefits. This includes but is not limited to pre-screening the referred household or individual to determine their eligibility.
  • Communicating with management about specific requests for services such as advocacy for non-Met Council clients.
  • Tracking all services rendered, including but not limited to pre-screenings (including ineligible), application and recertification submissions, case reviews, follow-ups, advocacy (mediation), etc. in Salesforce and other relevant tracking tools.
  • Additional responsibilities as required.


Skill and Education Required:

Special Requirements:

Compensation: $45,000 per year

Benefits: Major medical, dental, and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays