FLSA: Non-Exempt
Benefits: Eligible
Hours Per Week: 40/Full-time
Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.
Position Summary:
The Lead Receptionist/Office Manager will be responsible for welcoming visitors (in person or over the phone) and responding to inquiries. The individual will oversee reception staff and ensure proper coverage at the front desk. The Lead Receptionist/Office Manager will also be responsible for the tracking and scheduling of shared offices, hoteling desks, and classrooms. Along with the administrative assistant, the Lead Receptionist/Office Manager will be responsible for maintaining office and classroom supplies and will serve as the point person for client and/or facility issues.
Principal Responsibilities:
- Serve visitors by greeting, welcoming, directing, and announcing them appropriately.
- Answer, screen, and forward any incoming phone calls while providing basic information when needed.
- Receive and sort daily mail/deliveries/couriers.
- Maintain security by following procedures and controlling access.
- Oversee all receptionist staff and ensure proper front-desk coverage at all times.
- Track and schedule shared offices, hoteling desks, and classrooms.
- Perform clerical receptionist duties including filing, photocopying, postage, collating, faxing, etc.
- Provide coverage and sorting of the general email box via Outlook (bpinfo@metcouncil.org).
- Document in the program database all activities and client services.
- Assist with special events and projects.
- Assist with data collection and entry.
- Process outgoing mail by making runs to the local post office and other mailing sites as needed.
- Interact with the administrative assistant on departmental projects.
- Serve as the point person for client and/or facility issues.
- Additional responsibilities as required.
Competencies:
- Solid communication skills, both written and verbal
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize, and work under pressure
- Ability to demonstrate professionalism and maintain a positive attitude in all interactions with staff members and clients
- Solid interpersonal and conflict resolution skills
Skill and Education:
- High school diploma or equivalent (required)
- At least 3 years of experience providing administrative support (required)
- Proficient with Microsoft Office Suite
- Fluent in English (verbal and written); bi-lingual Yiddish/Russian/Hebrew/Spanish a plus
Physical Demands:
- Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot
- Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs)
- Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling
Compensation: $45,000 - $55,000 per year.
Benefits: Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.
