Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary:

The Warehouse Data & Operations Associate reports to the Director of Operations and will be responsible for coordinating shared functions between the Food Program’s data and warehouse operations teams. This role combines both technical and physical responsibilities, ensuring accurate data management, smooth warehouse operations, and effective cross-functional collaboration. A key aspect of the position is supporting the ongoing needs of warehouse operations and data managed in Market by Met Council, our custom ERP system.

Principal Responsibilities:

Operations Processes and Data Validation:

• Collaborate with the Inventory Manager, Procurement Manager, Business Systems Administrator, and Warehouse Management to ensure warehouse operations and data management processes are aligned and accurate
• Manage and audit vital data associated with new and existing inventory
• Serve as on-site support for Market by Met Council, our custom ERP Solution
• Coordinate cross-functional data required for managing and reporting in Salesforce
• Provide process and technical support for warehouse team members to ensure system accuracy and compliance requirements are met
• Support warehouse operations (such as shipping & receiving) and logistics as needed

Data & Systems Responsibilities

• Manage and optimize Salesforce platform to enhance efficiency and data integrity
• Troubleshoot and problem-solve on behalf of the warehouse and data teams
• Provide data entry and analysis support as needed to maintain data fidelity and accuracy
• Document and update warehouse operations and data processes
• Train and support staff on Market and physical warehouse processes
• Perform weekly output audits
• Solicit feedback about the system and track the demand for future enhancements in response to user experiences
• Communicate process challenges and escalate support requests when needed
• Support cross-functional project planning and communication

Administrative Support:

• Support operations and system planning for projects and holidays
• Support regular inventory and cycle counts
• Create support tools and best practice guides
• Participate in regular meetings with warehouse leadership to discuss KPIs, inventory concerns, system/physical processes, and operational improvements
• Assist with documentation, reporting, and other administrative tasks as assigned
• Additional responsibilities as required

Competencies:

• Strong leadership, communication, and interpersonal skills
• Excellent analytical and critical thinking skills and an appreciation for creative problem-solving
• Detail-oriented; exceptional time management and organization skills
• Strong communication and presentation skills—both written and verbal
• Comfortable working with data-driven systems, data integrations, and reporting tools
• Ability to interact effectively with people of all backgrounds and different levels of technological fluency

Skill and Education:

• Bachelor’s degree (preferred)
• Fluent in English (both written and verbal); additional languages helpful
• Strong knowledge of data management and reporting
• Familiarity with Salesforce platforms (preferred)
• Proficiency in Office 365 and its applications
• Warehousing and distribution experience (preferred)

Physical Demands:

1. Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye, and foot
2. Required Frequently: Standing and climbing stairs; using warehouse equipment; lifting up to 50 pounds. Reaching above shoulders

Compensation: $55,000 - $60,000 per year.

Benefits: Major medical, dental, and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays.