Who We Are:

Met Council is America’s largest Jewish charity dedicated to serving the needy. Met Council’s ten different departments are staffed by experts who helped over 305,000 clients in 2021 and continuously advocate on behalf of all needy New Yorkers. Our holistic programs range from 100% affordable housing at 20 locations to our award-winning family violence program to comprehensive Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York.

What You'll Do:

As part of the Chesed Center Department, you will work with a team to conduct outreach and enrollment, targeting the working poor, seniors and immigrant communities.

• Conduct outreach to community based organizations, emergency food programs and other partners, providing information on Chesed Center services and benefits rules and regulations.
• Educate potentially eligible clients about various benefits and entitlements.
• Screen, counsel and advise clients on necessary documentation and eligibility requirements for various government and other benefits and entitlements.
• Provide facilitated enrollment services to clients to apply and recertify for many available benefits.
• Responsible for ensuring that all applications are complete with proper supporting documentation.
• Responsible for tracking client submissions in Salesforce/AWARDS, Met Council’s database system and filing client information.
• Provide case management and advocacy assistance to clients if issues arise, working in tandem with local government offices and other Chesed Center team members.
• Occasional travel to local program centers for in-person meetings.
• Attend community outreach events, fairs and forums as needed.
• Other tasks as assigned

What You'll Bring to the Organization:

• Sensitivity and cultural competency in working with low-income communities of New York City, familiarity with Boro Park area of Brooklyn strongly preferred
• Comfort using online technologies and database systems on a daily basis
• Public speaking, including making presentations in various settings
• Exceptional customer service skills; ability to help clients navigate through barriers while adhering to Human Resources Administration (HRA) protocol and policies
• Attention to detail to ensure that client applications are submitted properly and with necessary documentation
• Ability to serve the diverse needs of clients with professionalism and patience
• Promptness and adherence to regular work hours is particularly important for this position, as successful candidate is providing direct services to the community

We'd Like You to Have:

• High School Diploma (required), Bachelor’s Degree (preferred)
• Background in Public Health, Public Administration or Human Services
• Additional language capabilities, Yiddish (required)
• Prior experience working with low-income communities (preferred)
• Knowledge of government benefits is a plus

What We Offer:

This a flexible full-time or part-time overtime-eligible position with competitive salary and generous benefits package. For a full-time position, benefits include major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.